Worked with the Visa Services 2020 Change Programme at Immigration New Zealand, MBIE. This was an 18 month fixed term employee role (July 2017 to December 2018) working with a service that is vital to New Zealand’s economic development and wellbeing. The Programme introduced a new operating model for Visa Services, bringing most of the processing back to New Zealand and either closing offices offshore or transitioning them to small risk and verification sites. For most of 2018 Michael was assigned to look after the needs of the Simplification Work Stream where a number of projects and initiatives worked to improve the efficiency of processes, making them easier for staff and improving productivity without compromising quality or increasing risk.